Terms & Conditions

By ordering products and using this website you agree to our Guarantee and Terms & Conditions set out below.

Fineflora aims to be the leading supplier of floral products and gifts via Post, Courier and local Florist. If you are not happy with any of our products that you have ordered, simply notify us within 7 days of receipt and we will offer a replacement as soon as practically possible.

For bouquets and gifts delivered by Post, the actual date of delivery can not be guaranteed and could be either before or after the selected delivery date. This is because all orders dispatched by First Class Guernsey Post can take up to 2-3 working days to arrive. Customers opting for the Special Delivery and Courier option must be aware that though the likelihood of delivery for the next working day or whenever selected is very high, it is by no means guaranteed and does not apply to certain remote areas such as parts of the Highlands & Islands.

In the event that flowers or gifts sent by Post are not received, please contact us 3 days after the expected delivery date and we can then re-send your flowers as soon as is practically possible. Please make sure that the recipient will be at the address for 3 days after the expected delivery date as, if the recipient no longer resides at the address where delivery has failed, we will not be able to refund on the basis that the recipient is no longer there though we will be able to re-send the flowers as part of our guarantee. If flowers ordered for delivery via a local florist or Courier have not arrived on the date selected, please check for any attempted delivery cards initially and check that the address given was correct, then please contact us and we will arrange to re-send as soon as is practically possible. Customers selecting our local florist delivery option should be aware that whilst every effort is made to deliver on the date selected, it is by no means guaranteed and does not apply to remote areas such as parts of the Highlands and Islands.

Due to the perishable nature of flowers and plants, we do not refund orders.  We do not refund orders once the order has been accepted, nor do we refund based on late or failed deliveries but we guarantee, if the address is correct, to re-send any product as soon as practically possible.

Fineflora does not deliver to PO Box addresses and can not deliver to incomplete addresses. For any order, Fineflora can not be held liable for incorrect recipient's addresses. The onus is on the customer to provide the correct address. Please make sure that all addresses including postcodes are complete and correct. Please ensure all addresses and postcodes are in capital letters and spaced correctly as failure to do this can result in addresses becoming mixed up and Fineflora cannot be liable for this.

Whilst every effort is made to make deliveries when requested and prevent delivery requests for such dates such as public holidays, Fineflora cannot be held responsible for delayed deliveries due to factors such as public or local holidays, national or postal strikes, snow or freezing weather, fog or flooding and other extreme weather conditions and factors within and beyond our control and will endeavour to deliver either before or after dates requested or as soon as is practically possible.

Fineflora will not guarantee but will deliver at your risk to universities, halls of residence, hospitals, companies, shops, military bases, residential homes, mobile home parks, hotels, schools and institutions as there is a higher risk of deliveries not reaching the recipients at such addresses.

Due to the high volumes of orders during the Mothers Day, Valentines Day and Christmas periods, Fineflora can not amend, cancel or change any orders placed within 8 days of either occasion, although Registered Fineflora Customers may be able to amend their order in My Account if the order has not yet been processed.

In the event of the recipient not being at the address at the time of delivery, the Postman, local Florist or Courier will leave a card stating that there is a parcel or bouquet to collect from the local Post Office parcel collection centre, courier depot or flower shop.

Fineflora reserves the right to substitute your order with a similar floral gift or product of equal or greater value.

Under the Licensing Act of 1964 (UK) and 1976 (Scotland) it is an offence for any person under 18 years to buy, or attempt to buy, alcoholic liquor. Please note it is an offence under Sections 32 and 33 of the Intoxicating Liquor Act 1988 (Ireland) for any person under 18 to buy, or attempt to buy, intoxicating liquor. It is an offence under Licensing (Northern Ireland) Order 1990 for any person under 18 to buy, or attempt to buy, intoxicating liquor.

All credit/debit card payments are subject to automated online validation checks by PayPoint and authorisation by the card issuer via our secure online server. If the issuer of your credit/debit card does not authorise payment to us, we will not be liable for any delay or non-delivery.

By using this website you do so at your own risk and neither Fineflora nor any associated companies; parent or subsidiary, any of its associates, employees or partners are responsible for any error, accident, hurt feelings or misfortune that should result or be incurred by such usage and or purchase or receipt or care of products, nor is the reliability, functionality or software guaranteed.

Fineflora nor any of its associated companies; parent or subsidiary, associates, employees or partners will not be liable for any amount exceeding that of the monetary value spent by any customer.

All flowers must have their stems cut about an inch from the bottom of the stems on receipt and every two to three days re-cut and placed in fresh, clean water in a clean vase or container. Perishability will depend on level of care and room temperature.